Return and Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@trektechgear.com Please note that returns will need to be sent to the following address:

 

If your return is accepted, we’ll send you a return Authorisation & Shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorisation label will not be accepted.

You can always contact us for any return question at hello@trektechgear.com.

How can customers return your products?

• By mail

How will customers get the return label?

• For defective products: In the box
• For customer remorse: Download/print

 What is the restocking fee?

• 15% restocking fee

The product conditions that we allow for returns:

• New

WHICH CIRCUMSTANCES WE OFFER RETURNS:

Wrong product

If you discover your order is flawed please contact us by mail at hello@trektechgear.com with photos of the wrong product.

Exchange

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: hello@trektechgear.com. We will process the free exchange.

Change of mind

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
We do not currently offer refunds if your item was a gift.

Ship Returns To: 7 Culpepers, Goudhurst, Cranbrook, Kent, TN17 1EA. United Kingdom.

Customer Support:

Phone: +44 7537 188732
Email: hello@trektechgear.com