Shipping & Return Policy

Handling time: Orders are typically processed and shipped within 1-3 days.
Shipping: Delivery within 4 - 12 days. (Aprox. 15 days depending on the delivery address)
After-Sales Service: If you find yourself dissatisfied with the goods you've received, please reach out to us within 15 days of receipt. Ensuring your satisfaction is our utmost priority, and we are dedicated to offering you the best assistance possible. Rest assured, we've got you covered!
Returns: We offer a 30-day return policy on items in new, unused condition. Please contact our customer support team to initiate a return. A restocking fee may apply.

Checkout our Shipping Policy for more information, or dont hesitate to contact us for further clarification.

Our Story

OUR STORY

As avid outdoor enthusiasts ourselves, we are delighted to serve those who share our enthusiasm for exploring the great outdoors. Our mission is to provide you with a carefully curated selection of gear and devices that will make your outdoor experiences not only enjoyable but also unforgettable.

💐WHY US❓

We work directly with manufacturers all over the world to ensure the best quality of our products. We have a Quality Control department which helps us to keep our promise!

🔥Price is always competitive.
😊Awesome Customer Service.
🏆Amazing products along with High Quality.
🍭Read reviews from our lovely customers.

🌎Worldwide Shipping✈

Please note that shipping is insured. However, you may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! 😉

🔒100% Risk-Free Purchase🔥

If the product you received is damaged, don't worry. Just hit the Contact Us button and send us a message, and we will make it right by offering you a replacement or refund. It 100% Simple & Risk-Free process.

Our Warehouse

Please consider any holidays that might impact delivery times. Please consider the transportation methods and unexpected situations that may affect the delivery time.

Payment & Gaurentee

At the Trek Tech Gear store, we accept all major credit cards and payments made via Visa, Mastercard, Amex, Discover, Dinners Club, and Apple Pay.

When you place an order on our site, your card is debited in GBP immediately and not at the time of dispatch.

If you wish to obtain a refund, this can be done by contacting us, you have 24 hours after ordering to do so.

A refund takes 15 business days to return to your account.

Payment must be made in full before shipment.

📦 Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.

🔒 Safe & Secure Checkouts: Safe payments via credit/debit card, Keep your personal and financial information 100% protected.

🚚All orders are shipped with the Tracking Number so you can track it every step of the way! Cool things are worth waiting for!

PCI Compliant: The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and information.

Please checkout our Billing Policy for more information, and should you require any additional clarification, please do not hesitate to get in Contact us.

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