Privacy Policy

 Last updated: April 16, 2023

We appreciate your interest in this Privacy Policy. This Privacy Policy describes the types of information we collect from you or that you provide to us when you visit www.trektechgear.com (our "website"), our practices for collecting, using, protecting and disclosing this information, and the choices you have in connection with this information.

General Information

1. What law applies?

In principle, we will only use your personal data in accordance with the applicable data protection laws, in particular:

• the UK`s Data Protection Act (“DPA”) and Privacy and Electronic Communications Regulation (“PECR”),
• the EU`s General Data Protection Regulation (“GDPR”) and Privacy and Electronic Communications Directive (“PECD”),
• Canada`s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Anti-spam legislation (“CASL”),
• the California Consumer Privacy Act (“CCPA”) and the subsequent amendments from the California Privacy Rights and Enforcement Act (“CPRA”),
• the Delaware Online Privacy and Protection Act (“DOPPA”),
• the Colorado Privacy Act (”CPA”),
• the Connecticut Personal Data Privacy and Online Monitoring Act (“CPDPOMA”)
• the Iowa Consumer Data Protection Act (“ICDPA”),
• the Virginia Consumer Data Protection Act (“VCDPA”),
• the Utah Consumer Privacy Act (“UCPA”),
• the New Zealand Privacy Act 2020 (“PA 2020”), and
• the Australia Privacy Act 1988 (“PA 1988”).

1. What is Personal Data?

Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address.

1. What is processing?

"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

1. Who is responsible for data processing?

The responsible party within the meaning of the DPA and the GDPR is Trek Tech Gear, 7 Culpepers, Goudhurst, Cranbrook, Kent, TN17 1EA, United Kingdom. (“Trek Tech Gear”, “we”, “us”, or “our”).

If you have any questions or if you wish to exercise your rights, please contact us using hello@trektechgear.com, call us on +447537188732, or write to us at the above address.

1. What are the legal bases of processing?

In accordance with the above, we have to have at least one of the following legal bases to process your Personal Data:

• you have given your consent,
• the data is necessary for the fulfilment of a contract / pre-contractual measures,
• the data is necessary for the fulfilment of a legal obligation or
• the data is necessary to protect our legitimate interests, provided that your interests are not overridden.

Data we collect automatically

1. Log data

Each time you visit our website, our system automatically records the following data from the visiting device and stores it in a so-called log file: i) Name of the retrieved file, ii) date and time of the visit, iii) amount of data transferred, iv) message about successful retrieval, type of browser and version used, v) IP address (identification of the user's device), vi) Operating system of the visiting device, vii) Internet service provider of the visiting device, viii) website from which you access our website, and ix) which of our website pages you are accessing. The legal basis for processing is our legitimate interest.

1. Cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. There are different types of cookies: i) Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and ii) Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (“analytical” cookies) or cookies used to display advertisements to you (“advertising” cookies). For further information on the Cookies we use, please refer to our Cookie Policy. The legal basis for processing is our legitimate interest and your consent.

1. Content Delivery Network

We use a Content Delivery Network (CDN) to distribute our online content. Our CDN is a network of regionally distributed servers of our technical service providers connected via the Internet. When our website is visited, your device`s browser transmits information to these service providers, which is collected in corresponding server log files. Server log files are generally anonymised and then transmitted without any personal reference. Server log files include, in particular, i) details of the browser and operating system used, ii) the previously visited pages (so-called referral URL), iii) the IP address of the device used, iv) the name of the Internet provider, as well as v) the date, time of all page views including the amount of data transmitted. The legal basis for processing is our legitimate interest.

1. Third-party services and content

Like many other professional websites, we use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services ("content"). This always requires that the third-party providers of this content are aware of your IP address.

• Shop System and ecommerce: Shopify of the service provider Shopify International Limited
• Tag Management: Google Tag Manager and Google Site Tag by Google LLC,
• Spam protection: reCAPTCHAv2 by Google LLC
• Audience Research and Behavioural Advertising: GoogleAds (formerly AdWords) by Google LLC. If you do not wish to participate in our advertising personalisation or retargeting/tracking you can object to behavioural advertising at the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative or AdChoices.
• Fonts: Font Awesome by Fonticons Inc,
• Analytics and Tracking: Google Analytics by Google LLC,

Data we collect directly

1. Contacting us

In addition to your name, company name, and e-mail address, IP address or telephone number, if provided, we usually collect the context of your message which may also include certain Personal Data. The Personal Data collected when contacting us is to handle your request and the legal basis is both your consent and Contract.

For the Chat, we use the Chat system of Shopify. Shopify uses cookies to enable you to personalise your online experience. We have no knowledge of the storage period at Shopify and no possibility to influence it.

We are present on social media (currently Facebook, Instagram, and YouTube) on the basis of our legitimate interest. If you contact or connect with us via social media platforms, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contractual service, if any.

1. Order processing

We process your first name, last name, e-mail address, shipping, and billing address, if different, and the data related to your contract with us data to handle the contractual relationship between you and us. It is also possible for you to register for an account. For this purpose, you can choose a password together with your e-mail address, both of which will enable you to log in more easily without having to enter your data again when you make a future purchase. We store the data you enter to set up a customer account through which your orders are recorded, executed, and processed. We will hold your data for further orders as long as you have your account with us. The legal basis for the data processing is our contract and the fulfilment of our legal obligations.

1. Payment Data

If you make a purchase your payment will be processed via our payment service provider Shopify (ShopPay) and its associated Payment Methods. Payment data will solely be processed through Shopify and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the user contract for the use of the service.

1. Newsletter

If you have consented to receive our newsletter, we will use your e-mail address and, if applicable, your name to send you information about us, our books and publications, promotions, and news. You can revoke your consent to receive the newsletter or to the creation of personalised user profiles at any time with effect for the future. You will find the unsubscribe link at the end of each newsletter. The revocation leads to the deletion of the collected user data.

1. Marketing

Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

Direct Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out. Our  communications and marketing emails,  as well as  SMS are send using the services of Sendvio.

If we process your Personal Data for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalised direct advertising per SMS.

1. Order Tracking

If you use our websites Track Your Order, service your Order number and e-mail address are processed using the services of ParcelPanel.

1. Administration and contact management

We process data within the scope of administrative tasks as well as organisation of our website and business, financial accounting, and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the context of providing our contractual services. The purpose and our interest in the processing thus lies in the administration, financial accounting including the management of bank transfers, invoicing, archiving of data, i.e., tasks that serve the maintenance of our website, business activities, performance of our tasks and provision of our services. In this context, we disclose or transmit data to the tax authorities, consultants such as tax advisors or auditors as well as other fee offices and payment service providers.

Principles of processing Personal Data

1. Storage and Retention

At the time of data collection, for example in the context of a contractual relationship we process and store Personal Data from you. We process and store your Personal Data only to achieve the respective processing purpose or for as long as a legal retention period exists. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

1. Security

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website.

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

1. Special Category Data

Unless specifically required when using our services and explicit consent is obtained for that service, we do not process special category data.

1. Minors

We do not request Personal Data from minors and children and do not knowingly collect such data or pass it on to third parties.

1. Automated decision-making

Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making including profiling does not take place.

1. Do Not Sell

We do not sell your Personal Data.

1. Sharing and Disclosure

We will not disclose or otherwise distribute your Personal Data to third parties unless this is i) necessary for the performance of our services including our fulfilment partners and shipping forwards and , ii) you have consented to the disclosure, iii) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; or proceedings at home or abroad or to fulfil our legitimate interests.

1. International Transfer

We may transfer your Personal Data to other companies and/or staff members as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

Your Rights and Privileges

1. Privacy rights

Under the DPA and the GDPR, you can exercise the following rights:

• Right to information
• Right to rectification
• Right to object to processing
• Right to deletion
• Right to data portability
• Right of objection
• Right to withdraw consent
• Right to complain to a supervisory authority
• Right not to be subject to a decision based solely on automated processing.

Under the PIPEDA, you have the following rights:

• Right to be informed
• Right to access
• Right to rectification
• Right to erasure
• Right to object/opt-out
• Right to Consent
• Right to Redressal

Under the CCPA and the CPRA amendment, you can exercise the following rights:

• Right to Know/Access
• Right to Delete
• Right to Opt-out of Sale
• Right to Non-Discrimination
• Right to Rectification
• Right to Limit Use and Disclosure of Sensitive Personal Information

Further, California’s “Shine the Light” law (Civil Code Section 1798.83) requires us to respond to requests from California asking about the business’s practices related to disclosing Personal Information to third parties for the third parties’ direct marketing purposes. You may make a request about our collection and disclosure of your Personal Information using the contact details provided.

Under the DOPPA, CPA, CPDPOMA, ICDPA, VCDPA and the UCPA, you can exercise the following rights:

• Right to Know/Access
• Right to Delete
• Right to Opt-out of Sale
• Right to Non-Discrimination
• Right to Rectification
• Right to Limit Use and Disclosure of Sensitive Personal Information

Under the Privacy Acts, you can exercise the following rights:

• Right to information
• Right to rectification
• Right to object to processing
• Right to deletion
• Right to information
• Right to withdraw consent
• Right to complain to a supervisory authority

If you have any questions about the nature of the Personal Data we hold about you, or if you wish to exercise any of your rights, please contact us.

1. Updating your information

If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us.

1. Withdrawing your consent

You can revoke consents you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

1. Access Request

In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

1. Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The supervisory authority in the UK is: The Information Commissioner`s Office (ICO) is located at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK www.ico.org.uk

1. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personal Information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

1. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CANSPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

1. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

Validity and questions

This Privacy Policy was last updated on Sunday, 16 April 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary. If you have any data protection questions, please feel free to contact us.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: hello@trektechgear.com

By visiting this page on our website: Contact Us

By Customer Service Phone Number: +447537188732