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Frequently Asked Questions (FAQ)



Have a Question? We Have Answers

Trek Tech Gear partners with global merchants and artisans in order to provide you the best prices and the highest quality products.Our global reach mean we provide tracking numbers and we do offer our customer a great experience. Customer Support: +447537188732.


We only offer Free Shipping to the United Kingdom, United States, Canada, New Zealand & Australia. Therefore any/all item(s) purchased on this website will not be charged a shipping fee.

In general, orders take between two(2) and four(4) business days to process.

Seven(7) to ten(10) business days (Monday through Friday) is the estimated transit time to the United Kingdom, United States, Canada, New Zealand & Australia. (Transit time refers to the amount of time it takes for a carrier to transport an item from a supplier to a customer)

Please note: Your tracking information pertains to the company in charge of delivering your package locally, this does not include international logistics. Once they have received your package, you will begin to receive shipping updates, including estimated delivery times. Rest assured that your order is on its way and will be with you shortly.

We currently offer shipping only inside the United Kingdom, United States, Canada, New Zealand & Australia. Please reach out to our team if you want shipping internationally.

You can track your order status in real-time by checking the shipping confirmation email sent to you within 4 business days of your purchase or by clicking the'Track Order' link found on the footer menu. You can also contact us directly at to check the status of your order.


No, you can checkout as a guest. However, creating an account will allow you to track your order, view order history, and save your billing and shipping information for future purchases.

Yes, kindly notify us via email at within 48 hours of placing it. If we approve your request, we will notify you via email.


We accept Visa, MasterCard, American Express, Apple Pay, Discover, Paypal and Diners Club.

Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.

PLEASE NOTE:that our primary currency is £ (GBP). While the prices may display in you local currency, you will be charged in GBP.


We only use your personal information to process your order and provide you with the best possible customer service. Our Privacy Policy can be found on our website.

Our Terms of Service can be found on our website. By placing an order, you agree to our terms of service.


We accept returns within 30 days of delivery. The item must be in good condition and packaging. Please contact our customer service team to initiate a return.

Refunds are typically processed within 15 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.

Cancellation requests must be requested within 24 hours of your order being placed. You can contact our customer service team at If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped, item(s) cannot be cancelled or diverted. However, if you do decide to contact us, we will try our best to get your order delivered to you.


We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

Since we don't stock all our offerings in one location, certain items will be delivered separately. Rest assured, all your items will reach you.


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